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Shipping & Returns

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SHIPPING AND DELIVERY

Diesel Advantage (a division of Diesel USA Group) uses United Parcel Service (UPS) Ground Service as our primary shipping service. Currently, we will only ship to the 48 contiguous states and Canada, which excludes Hawaii, Alaska, Puerto Rico and the U.S. Virgin Islands and also excludes all other international destinations.

In all cases, when shipping to an address other than your billing address we reserve the right to put your order on hold until we can verify that you are the owner of the credit card used for your payment. Most orders will be released upon verification, however if you feel a hold has been placed on your order unnecessarily you can contact us at csrdist@dieselusa.com for further assistance.

EXTENDED SHIPPING TIMES

Please Note: - Delivery times are no longer guaranteed by any shipping provider!


Products and packages may require more time to be delivered due to limited transportation availability as a result of increased shipping demand. These shipping delays can and do extend across all shipping providers including UPS, USPS and FedEx. In some cases, tracking may not be available from these providers. Please call customer service if you have any questions regarding your shipment, or potential delays with your order.

SHIPPING TIMES

  • Orders placed before 3pm EST Monday through Friday (except US holidays) are processed that day and orders placed after 3pm EST will be processed the next business day. If you need an item faster, you can email us at csrdist@dieselusa.com however additional fees may apply. When an item is ordered during a non-business day (Saturday through Sunday) your order will be processed the following Monday (provided that it does not fall on a holiday).
  • Inclement Weather Advisory: Deliveries may occasionally be delayed due to inclement weather. Please check directly with the delivery carrier for your order if your package has been delayed. Diesel Advantage is not responsible for unexpected delays caused by inclement weather or delivery carrier service interruptions. 

IMPORTANT NOTES

  • Diesel Advantage cannot ship products directly to APO or FPO addresses, you may contact customer support to make special arrangements in these cases.
  • Split Shipments: Due to varying item availability and warehouse locations, your items may be shipped separately when you place an order for multiple items. You will not be charged extra for split shipments.
  • Products and packages may require more time to be delivered due to limited transportation availability as a result of increasing shipping demand. These shipping delays can and do extend across all shipping providers including UPS, USPS and FedEx. In some cases, tracking may not be available from these providers. Please call customer service if you have any questions regarding your shipment, or potential delays with your order. 

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RETURNS

Within 30 days of your purchase, items are eligible to be returned to Diesel Advantage via UPS for a refund. However, all new returns are subject to a re-stocking fee of 10% (of the cost of the product) and return shipping will be covered by the customer. The returned part must be the part that was originally purchased, in the original box and include a RMA number and all supplied components to be eligible for return.

To initiate a return you'll need to obtain a Return Material Authorization (RMA) number from Diesel Advantage. Obtaining an RMA number ensures that the return process is handled efficiently and that credits are issued in a timely manner. Contact csrdist@dieselusa.com or call 877-638-6300 for more details on obtaining an RMA number.

Within 30 days of receipt of items purchased from Diesel Advantage, customers may choose to return: (at expense to the customer)

  •  Any item received in error.
  •  Any new item in original packaging and condition.
  •  Any used core, as long as it is shipped in the box that contained the new product
  •  Any item received in a damaged or defective condition. Please contact us to receive a RMA number (csrdist@dieselusa.com) before returning the damaged part.
  • NO DAMAGED PART RETURNS WILL BE ACCEPTED WITHOUT A RMA NUMBER; contact us at csrdist@dieselusa.com or call 877-638-6300 to receive your RMA number.

On these conditions it is up to the manufacturer on the amount of credit issued.

  •  Fire Damage
  •  Water Damage
  •  Broken
  •  Disassembled
  •  Missing parts and/or pieces
  •  Core Charge Timeline

RETURNING ITEMS TO DIESEL ADVANTAGE

  • Remember, your return items must be securely packed, preferably in the package that they arrived in. The package must have the RMA number obtained from Diesel Advantage referenced on the outside of the box. Following these instructions will ensure you are credited quickly and properly.

CREDITS AND SHIPPING COSTS

  • Within 30 business days of receipt of your returned item, you will be issued credit for the original purchase price and applicable sales tax (minus a 10% restocking fee). Core credits will also be processed within 30 business days.
  • All items purchased from Diesel Advantage that require a core return must be returned in the box your original product arrived in. (Please see more about returning cores below.) If the reason for your return was caused by Diesel Advantage or its business partners (i.e., damaged or defective items, wrong part shipped), we will cover the freight charges on the return and replacement items only. 

RETURNING USED CORES

  • If you have paid a core charge for an item purchased from Diesel Advantage, you are eligible for core credit upon return of the old core unit. Used cores must be returned within 30 days provided the replacement parts were purchased at Diesel Advantage. All cores must be shipped back in the box you received your new/reman product in. If the new box arrives damaged, please contact us for further instructions at csrdist@dieselusa.com.
  • Before returning your core, be sure to drain fluids from the core and place it in a plastic bag to prevent leakage. Then pack it in the box that contained the new/reman part you purchased from Diesel Advantage.
  • Cores that are incomplete, missing components, are burnt or tampered with, are damaged or have damaged components, or are disassembled, will not be accepted.
  • Customers are responsible for making sure cores are returned within the mentioned timeframe, and return shipping costs. If you have any questions or concerns, please contact us at 877-638-6300.